San Diego Call Center

San Diego is the second largest city in California and the eighth largest in the entire country. As of 2008, this metropolitan areas is the 17th largest in the United States with a population of 3,001,072. According to Forbes, San Diego ranks as the fifth wealthiest in the country.

San Diego's economy is largely composed of agriculture, biotechnology/biosciences, computer sciences, electronics manufacturing, defense-related manufacturing, financial and business services, ship-repair and construction, software development, telecommunications, and tourism. The presence of the University of California, San Diego (UCSD) with the affiliated UCSD Medical Center promotes research in biotechnology. The San Diego visitor industry is the third largest industry in San Diego County, employing more than 160,000 San Diegans.  It is one of the top five leisure vacation destinations in the U.S. and a top 10 business destination as measured by visitor-days.  Visitors spend $8 billion annually at thousands of businesses in the County.  This equates to $18 Billion in economic impact for the region, and thus a very important piece of the economic health of the region.

WellPoint, one of the nation's largest publicly traded health care companies, has selected Centergistic Solutions' AgentView(R) Enterprise Performance Management software to serve their 45-seat San Diego contact center. WellPoint is an existing Centergistic customer, with AgentView Enterprise already installed and working at their main location in Thousand Oaks, Calif.

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