Los Angeles Call Center

Los Angeles is the largest city in the state of California and the second largest in the entire country. Often called L.A and nicknamed The City of Angels, Los Angeles has an estimated population of 3.8 million. Its residents are known as “Angelenos” or “Angelinos when using the proper Spanish language spelling.

The city was founded on September 4, 1781 by Spanish governor Felipe de Neve as El Pueblo de Nuestra Senora la Reina de los Angeles de la Porciuncula (The Village of Our Lady, the Queen of the Angels of Porziuncola). It became a part of Mexico in 1821, following its independence from Spain. In 1848, at the end of the Mexican-American War, Los Angeles and California were purchased as part of the Treaty of Guadalupe Hidalgo, thereby becoming part of the United States; Mexico retained the territory of Baja California. Los Angeles was incorporated as a municipality on April 4, 1850, five months before California achieved statehood.

Aspect Communications Corporation, a leading provider of enterprise customer contact solutions has established a site in Los Angeles. The company handles 3,000 telephone calls and 1,000 emails weekly. The solution's reporting tools enable DWR's supervisors and managers to view contact center activity in real time, tracking service levels, abandonment rates, total orders, average order amounts and a variety of other statistics, so that adjustments can be made and agents can monitor and manage their own performance.

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