Gilbert Call Center

In 1902, the Arizona Eastern Railway asked for donations of right of way in order to establish a rail line between Phoenix and Florence. A rail siding was established on property owned by William "Bobby" Gilbert. The siding, and the town that sprung up around it, eventually became known as Gilbert. Gilbert was a prime farming community, fueled by the construction of the Roosevelt Dam and the Eastern and Consolidated Canals in 1911. It remained an agriculture town for many years, and was known as the "Hay Capital of the World" until the late 1920s. Gilbert began to take its current shape during the 1970s when the Town Council approved a strip annexation that encompassed 53 square miles of county land. Although the population was only 1,971 in 1970 the Council realized that Gilbert would eventually grow and develop much like the neighboring communities of Tempe, Mesa, and Chandler. In 2007, the Census Bureau estimated the area’s population to be 207,550. Although Gilbert is large and rapidly growing, it is still incorporated as a town rather than as a city.

Gilbert has experienced a rapid transition from a historically agriculture-based community to an urban center and suburb in the Phoenix Metropolitan Area. In the last two decades, Gilbert has grown at a pace unparalleled by most communities in the United States, increasing in population from 5,717 in 1980 to over 138,000 in January 2003. As Gilbert has grown, the community has recognized the need to develop a strong, diverse economy while preserving its highly desirable quality of life. To proactively direct the growth and development of the community, the Town Council adopted the General Plan 2001 on July 10, 2001, which revised existing elements, added those required under Arizona "Growing Smarter" legislation, and incorporated new land use and economic growth considerations.

In 2005, Go Daddy Group Inc., a parent company of GoDaddy.com, the No. 1 registrar of domain names, opened its third call center at Gilbert. The call center houses 1200 full-time employees. Choosing Gilbert as the site of the call center was based on the fact that the city is the second fastest growing municipality in the US, thus making it a source of new employees. Call center personnel receive continuous professional training and development on all Go Daddy products, and additional training opportunities are available in the areas of management, leadership, and self-empowerment. Ongoing performance-based contests for call center personnel are held daily, weekly and monthly.

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